Terms of service

Welcome to Luma Love! Please read the following terms of use ("Terms") carefully before using our website. By accessing or purchasing through our website, you agree to these Terms.

1. Account and order information

When placing an order, you agree to provide accurate, current, and complete information, including your name, address, and payment information. We assume no responsibility for delivery delays or problems caused by incorrect or incomplete information provided during the order process.

2. Use of our website

You agree to use this website only for lawful purposes and in accordance with these Terms. To make a purchase, you must be at least 18 years old or have parental or guardian consent.

3. Terms of payment

All orders are due in full at the time of purchase. We accept major credit cards and other payment methods displayed on the checkout page. Prices are quoted in GBP(£); VAT is not charged.

 4. Right of withdrawal

If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.

5. Order acceptance and cancellation

After placing your order, you will receive a confirmation email. This does not constitute a binding acceptance of your order. We reserve the right to refuse or cancel orders for reasons such as availability, pricing errors, suspected fraud, or violations of these terms and conditions. If your order is canceled after payment has been received, we will refund the full amount.

6. Shipping and Returns

Please review our policies before purchasing:
Shipping Policy: https://www.lumalove.com/policies/shipping-policy 
Return and Refund Policy: https://www.lumalove.com/policies/refund-policy 

By placing an order, you agree to these policies.

7. Limitation of liability

To the extent permitted by law, Luma Love and Kolya Trade BV are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. We do not guarantee that the website will be error-free or uninterrupted.

8. Applicable law

All legal relationships between the parties shall be governed by the laws of the Federal Republic of United Kingdom, excluding the laws governing the international sale of movable goods. For consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his or her habitual residence.

9. Data protection and data use

The protection of your data is important to us. Details on the collection, use, and protection of your personal data can be found in our privacy policy.

 

10. Trademark and product rights

Luma Love is a registered trademark and stands for our own, Netherlands-based brand of leather goods. All products are designed, manufactured, and sold exclusively under the Luma Love name. They are original creations from our own workshop and shipped directly from our studio. Resale or relabeling of third-party products does not occur.

 

11. Changes to these Terms and Conditions

We reserve the right to update these Terms from time to time. Changes will be posted on this page. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.

If you have any questions about these Terms, please contact us at: service@lumalove.com