Refund policy

We want you to be completely satisfied with your order. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your goods.

 

HOW TO RETURN AN ITEM:

1. Contact us at service@lumalove.com with your order number and the reason for the return.

2. We will send you the return instructions and the return address.

3. Pack the item securely in its original condition and packaging.

4. Return the item to us using a trackable shipping method.

 

RETURN CONDITIONS:

• Returns must be requested within 14 days of receiving your order.

• Items must be returned unused, unwashed and in their original packaging with tags.

• You are responsible for return shipping costs unless the item is faulty or was delivered incorrectly.

We recommend using a shipping service with tracking to ensure safe returns.

 

RETURN COSTS

Return shipping costs are free during the return period.

 

REFUND PROCESS:

• Once we have received and inspected your returned item, we will notify you by email.

• Approved refunds will be processed within 7 business days via the original payment method.

 

CONTACT:

Email: service@lumalove.com

Telephone: +31 657950808 

 

Thank you for shopping at Luma Love. We appreciate your trust and look forward to serving you again soon.