FAQ

Which payment methods do you accept?

We accept the following secure payment methods:

• Visa

• Mastercard

• American Express (Amex)

• UnionPay

• PayPal

All payments are processed securely through our trusted payment provider.

How long does shipping take?

Your order will be processed within 1–3 business days.
Delivery within United Kingdom is typically 5–7 business days.
The total shipping time from receipt of payment is therefore approximately 6–10 business days.

Do you offer free shipping?

Yes, we offer free shipping for all orders within UK.

How do I initiate a return?

To start a return:

1. Contact us at service@lumalove.com with your order number and the reason for the return.

2. We will send you the return instructions and address.

3. Return the item  unused and in its original packaging using a trackable shipping method.

Please note: Return shipping costs are the responsibility of the customer.

For more information on returns, please visit: https://www.lumalove.com/policies/refund-policy

Can I cancel my order?

If your order has not yet been processed or shipped, you can request a cancellation.
Please contact us as soon as possible at service@lumalove.com or by phone at  +31 657950808. Once shipped, the order cannot be canceled, but you can return it after receipt.

When will I receive my refund?

Refunds will be processed within 7 business days of receiving and inspecting the return.
Refunds will be issued to the payment method used to place the order.

How can I contact customer service?

Contact:

- Telephone: +31 657950808

- Email: service@lumalove.com